We realise that Urban Outlet offers a unique shopping experience and you may have some questions about how we operate.  Hopefully you can find your answer below, but if not, pop us a message by clicking on the Contact Tab.

Individual Appointments

Why do I need to make an appointment?

Appointments allow Renae to spend the time with you to find your likes, dislikes and items that best work with your body shape.

Is there any charge for the appointment?

No, there is no charge for individual appointments.

Do I have to buy something?

Even though it is appointment based, there is no obligation to buy. It is important that you find exactly what you are looking for and this may not happen at every visit.

What if I need longer than 30minutes?

In most instances, clients will stay longer than 30 minutes for their appointment and you are more than welcome to stay over your booking time.

Group Appointments

What is the minimum numbers for a group appointment?

The minimum numbers for a group appointment is 6 people*. You will be provided with a complimentary cheese platter and champagne for your group to enjoy. Please note all members of the group must be 18 years and over.

What is the maximum number for group bookings

The maximum number for group bookings is 10.

How long is a group booking?

A group booking is a 2 hour allocation. In most instances this is the perfect amount of time to peruse the clothes and also mingle with friends.

Buying Online

Do you have other sizes?

Items at Urban Outlet are generally one-off, or very limited sizes. What is online are the only ones we have available.

Can you order in other sizes?

In some instances, alternate sizes can be sourced. There is a $20 deposit for sourcing other sizes which is then comes off the price of your purchase. Please Contact me if you are looking at something in particular